XcelRate
Change the game before the game changes your business. Transform your customer experience with XcelRate.
- XcelRate focuses on execution, providing you with the right metrics to track and improve your customers’ experience.
- Exceptional customer experience is essential for building a beloved brand. That’s why we offer tools for measuring total experience and CX, helping you to make meaningful improvements at every turn.
- Don’t just deliver a great experience – measure it correctly and make every customer interaction count with XcelRate.
Discover the possibilities
What’s new?
Experience is the ultimate game-changer in today’s crowded marketplace.
Challenge
Traditional CX metrics are outdated and don't accurately capture the full range of customer experiences. They are no longer sufficient in today's fast-paced and rapidly evolving business environment
Remedy
Use modern and effective CX metrics that provide a more accurate understanding of customer experiences
Proposition
Revamp your CX metrics with XcelRate – A modern toolkit to make meaningful improvements. Don’t just measure but deliver delight to your customers at every turn with advanced CX toolkit
NPS, CSAT, Max-Diif Studies
Customer Journey Maps
Loyalty & Affinity Measurements using choice models
CRM & Churn Analytics