Empowering an FMCG Titan's reputation through data-driven insights
Overview
Our client, a leading FMCG company, approached our team to conduct a quantitative study to assess their corporate reputation. The objective was to gain insights into customer perceptions and needs, empowering them to enhance their communication strategies and campaign targeting.
Approach
We employed a comprehensive approach, merging 1st and 3rd party data sources, including demographics, psychographics, attitudes, perceptions, usage, and behavior data. Utilizing a robust statistical model, we identified distinct customer segments with unique personas and group behavior.
Results
Our approach had a significant impact on our client's business. By understanding the needs and motivations of different customer segments, our client effectively prioritized and targeted the largest market. This led to the development of tailored marketing campaigns that resonated with their target personas. Furthermore, today our expertise allows us to provide businesses with a unified brand experience product, combining the power of brand and experience research into a single metric. This enabled our client to gain a better understanding of customer perceptions and needs, resulting in improved customer engagement and increased market effectiveness.
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